This website is provided by XTend Inc. and describes our use of your personal information when you use this website, any of our mobile software applications (Apps) or platforms (collectively the Online Services), bureaux de change stores, ATMs, customer services telephone lines and when you interact with us using other channels such as social media platforms, as well as information we receive when you purchase or use XTend Inc. Branded products which are provided by our partners. These services and products are collectively referred to in this policy as ‘XTend Inc. Services’. The XTend Inc. Services you may purchase or use are provided by XTend Inc. and also by our XTend Inc. Group Companies or by our partners.
Information we collect
We collect and process personal information in three ways:
1) Information you give us
2) Information we collect from your use of our services
We may collect information about you, the XTend Inc. Services and how you use them. This could include:
3) Information we receive from third parties
We may also receive information from third parties. This may include:
We do not process any of the following types of sensitive data unless we are required to by a legal order:
How we use the information we collect
We may use your information for the following purposes:
Information we share
We may disclose your personal information to any member of the XTend Inc. group (a list of XTend Inc. group companies is available here. We do not share personal information with companies, organizations or individuals outside of XTend Inc. for marketing purposes or otherwise, nor do we sell your personal information. The only time your personal information may be shared with a third party is if:
Retention of Personal Information
We only retain your personal information for as long as is necessary for us to use your information as described above or to comply with our legal obligations.
Maintenance of Accurate Information
We strive to ensure that the information we maintain about our customers is accurate, current and complete. We respond to requests from customers to correct inaccurate information in a timely manner so please tell us if you think we hold incorrect information about you at the address below.
Accessing the Online Services
As part of using the Online Services you may be asked to set-up a user name and password. You are responsible for maintaining the confidentiality of your user name and password and are responsible for all activities that are carried out when logged using your name and password.
We have a number of security measures in place to protect your personal information. However, when transmitting personal information over the internet, please bear in mind that no transmission over the internet can ever be guaranteed secure. Therefore, please note that we cannot guarantee the security of any personal information that you transfer over the internet to us.
Cookies are small text files placed on your computer, phone or tablet by websites or sometimes by emails. Cookies provide us with useful information which we use to improve our Website and make it possible for XTend Inc. to identify some of your preferences. When you revisit our Website, XTend Inc.'s computer server will recognize the cookie, giving us information about your previous visits which help us to analyze how our customers interact with our sites so we can make improvements. This is statistical data about our users' browsing actions and patterns, and does not identify you as an individual.
We use three types of cookies on our websites
Links to Third Party and XTend Inc. Group Websites
Our Website may, from time to time, contain links to and from the websites of our group companies, selected partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and accordingly we cannot accept any responsibility or liability for such policies. It is therefore advisable to check these policies before you submit any personal information to these websites.
You may, of course, decline to share certain personal information with us, in which case we may not be able to provide to you some of the features and functionality of the Services. You may update, correct, or delete your profile information and preferences at any time by accessing your account preferences page on the Services. If you wish to access or amend any other personal information we hold about you, or to request that we delete any information about you that we have obtained, you may contact us at customer.assistance@xTendTravel.com. You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., your personal data is inaccurate or unlawfully held). Please note that while any changes you make or request will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
If you receive commercial email from us, you may unsubscribe at any time by following the instructions contained within the email. You may also opt-out from receiving commercial email from us, and any other promotional communications that we may send to you from time to time, by sending your request to us by email at customer.assistance@xTendTravel.com. We may allow you to view and modify settings relating to the nature and frequency of promotional communications that you receive from us in user account functionality on the Services.
Please be aware that if you opt-out of receiving commercial email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten business days for us to process your request, and you may receive promotional communications from us that you have opted-out from during that period. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Services.
Access to Information
If you require access to the information we hold about you, please send your request in writing to the address set out below. Any request may be subject to a prescribed fee, where we are legally permitted to charge in order to meet our costs in providing you with details of the information we hold about you.
Although we may allow you to adjust your privacy settings to limit access to certain personal information, please be aware that no security measures are perfect or impenetrable. We are not responsible for circumvention of any privacy settings or security measures on the Services. Additionally, we cannot control the actions of other users with whom you may choose to share your information. Further, even after information posted on the Services is removed, caching and archiving services may have saved that information, and other users or third parties may have copied or stored the information available on the Services. We cannot and do not guarantee that information you post on or transmit to the Services will not be viewed by unauthorized persons.
XTend Inc. does not knowingly collect or solicit personal information from individuals under 13 years of age. If you are under 13 years of age, you should not register or provide personal information on the XTend Inc. Applications. If we later obtain actual knowledge that a user is under 13 years of age, we will take steps to remove that user’s personal information from our systems. If you believe that we might have any information from or about a child under 13, please contact us at customer.assistance@xTendTravel.com.
Providing personal information about other people
You can provide us with another person's personal information to enable us to contact them (for e.g. by recommending a friend to use XTend Inc. Services, or by entering them into a competition). By providing the other person's information you are confirming that they have given their explicit consent for you to provide their email address, mobile phone number or postal address to us and for us to contact them by email, phone or post. A message may be sent to the other person using the contact details provided by you and this message will make reference to your name and explain to the recipient that you were the source of his/her contact details.
The Services are hosted in the United States and is intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
Removal from XTend Inc. Email Marketing Communications
You may want to discontinue receiving information from us. While this may mean that you will not receive product or service information of interest to you, we respect anyone’s wishes not to be informed directly of these promotions or product introductions.
You may advise us that you want to opt out by sending us an email at customer.assistance@xTendTravel.com. You will also be provided with an unsubscribe link in any emailor SMS message we send you.
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